As a Senior Service Desk Officer based in Adelaide, you will apply a dedicated customer service focus in your technical support and assistance. Your expert knowledge of second level support functions of IT infrastructure, hardware and software, will elevate DCP’s operational efficiency. You will enact resourceful remedies to telecommunication issues and promote effective solutions to improve ICT systems. These practical and innovative qualities will contribute to fortifying the organisation’s infrastructure and workplace ethos through positive guidance.

In this role, you will:

• Resolve support requests related to IT infrastructure adhering to agency goals and procedures
• Manage escalated telecommunication requests by providing valuable technical guidance
• Address all second-level requests through accurate reporting and exemplary customer service
• Maintain and assess service desk policies and guidelines through innovative recommendations
• Offer beneficial mentorship to Service Desk team members through your technological expertise.

About you:

• You possess high-level customer support skills in an ICT environment
• You are proficient in an array of information and operating systems
• You have exceptional written and verbal communication skills when resolving technical issues
• You can operate independently and within a team-based setting
• You are knowledgeable of contemporary service desk and desktop practices, ensuring DCP policies are upheld.

Why You’ll Love It Here - DCP Benefits That Matter:
At DCP, these are just some of the benefits you’ll enjoy:

• A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
• Flexible working options with tailored arrangements to help you balance work and life
• Paid Parental and Partner Leave – additional paid time to support you and your growing family
• Recognition and Growth – we celebrate your achievements and open doors to development across DCP
• Salary Packaging – reduce your taxable income with a range of pre-tax benefits
• Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
• Wellbeing Support - confidential Employee Assistance Program services for you and your family.

See our full list of benefits.

• You must have a current Working With Children Check
• You must hold a current Australian driver's licence and a willingness to drive is essential.

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.