Our Keswick team is seeking a Program Support Officer to strengthen program coordination and operational support within the Disability Support Program. This dynamic role is responsible for overseeing service access and waitlists, referral and intake processes and key administrative duties.
Your detail-orientated skillset will guide program databases, records management and information systems that facilitates departmental efficiency. These core capabilities will bolster stakeholder engagement and improvement initiatives that generate positive outcomes for children and young people.
In this role, you will:
- Administer high-level program coordination and operational support for teams delivering Disability and Development Program Services
- Manage referral, intake and service access processes in a timely manner
- Examine and resolve complex referral and administrative issues to maintain exemplary service delivery
- Oversee the administration of the Carer Connect Program, including maintenance, reporting requirements and improvement initiatives
- Elevate existing partnerships with an array of stakeholders to guarantee positive client outcomes.
About you:
- You have proven experience in administrative support, client services and records management
- You possess comprehensive knowledge of computer applications to effectively fulfill tasks
- You have exceptional written and verbal communication skills when liaising with key stakeholders
- You are highly organised when verifying the accuracy of information and adhering to strict procedural guidelines
- You can operate within a collaborative environment to deliver services that bolster organisational goals.
Why You’ll Love It Here - DCP Benefits That Matter:
At DCP, these are just some of the benefits you’ll enjoy:
- A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
- Flexible working options with tailored arrangements to help you balance work and life
- Paid Parental and Partner Leave – additional paid time to support you and your growing family
- Recognition and Growth – we celebrate your achievements and open doors to development across DCP
- Salary Packaging – reduce your taxable income with a range of pre-tax benefits
Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
- Wellbeing Support - confidential Employee Assistance Program services for you and your family.
See our full list of benefits.