We are currently seeking a
Service Desk Team Lead to join the ICT and Information Management Directorate on a full-time term basis.
In this role, you will be responsible for:
- Leading a team to handle requests and incidents efficiently, whilst developing and evaluating Service Desk policies.
- Coordinating the delivery of regular performance, service audits and reviews whilst providing recommendations for service improvement.
- Maintaining service desk policies and procedures to support the ongoing productive use of agency infrastructure, hardware and software.
- Managing and reviewing all escalated requests and incidents raised through the Service Desk.
To be successful in this role, you will have:
- Experience in coordinating and providing effective ICT Service Desk support services.
- Exceptional written and verbal communication skills.
- Experience in managing a range of high-quality customer services associated with the delivery of ICT Service Desk functions.
- Knowledge of service and call management, processes and procedures relating to ICT and information management.
If you are looking for the opportunity to lead an enthusiastic team and solve complex issues, then we encourage you to apply.