The Department for Child Protection (DCP) is seeking a
Service Desk Officer to join the ICT and Information Management Directorate.
In this role, you will be responsible for:
- Providing an advanced help desk function for all DCP applications, midrange systems and all approved application software.
- Providing an advanced help desk function for all approved computer and peripheral hardware.
- Developing and maintaining a client orientated service delivery focus.
- Contributing to user training by conducting informal training sessions to maintain the effective operation of all DCP applications.
- Assisting with the implementation of new DCP applications including systems testing, preparation of user documentation and training schedules.
To be successful in this role, you will:
- Have exceptional interpersonal skills and the ability to communicate effectively both verbally and in writing to a broad range of stakeholders.
- Be able to exercise judgement and initiative to ensure accurate management of records.
- Have the ability to work under pressure, determine priorities, plan and organise work whilst maintaining accuracy.
- Be able to interact with computer systems and computer mainframes efficiently and adapt to changes in technology or systems.
- Have demonstrated knowledge in standard desktop environment applications.
If you are passionate about providing essential support whilst maintaining a high level of service, then we encourage you to apply.