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Privacy

The Department for Child Protection (DCP) acts within the South Australian Government’s framework of respecting the privacy of website users.

This statement sets out this site's policies relating to the privacy and security of your personal information and security of your other information.

This site is operated in compliance with the Government of South Australia's information privacy principles (IPPs), a copy of which can be obtained on the State Records website.

This site collects and uses the following information from users:

  • A record of your visit and logs the following information for statistical purposes - the user's IP address, the date and time of the visit to the site, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs. This information is analysed at the end of each month to determine the site's usage statistics.
  • The site retains the email address of people who send emails through the 'Contact us' form, for the purpose of sending a response. They are stored in a secure area within the Government of South Australia's message services system and will not be used for any other purpose, nor disclosed without your consent.
  • Such information may or may not be personal information for the purpose of the IPPs. Nonetheless, you consent to the use of this information to establish ownership of the material and to enable site administrators to contact website administrators/content owners, to confirm (or not) the website registration and advise them of the link being published on this site. The information is then kept for contact purposes in the course of monitoring site currency. The information is stored in a secure area of the site's system.
  • Your personal information will not be disclosed to a third party except in accordance with the IPPs
  • Site administrators are required to protect and handle your personal information in accordance with the IPPs.
  • This site and the Government of South Australia are responsible for the privacy and security of information while it is collected, stored on or passing through this site. The Government of South Australia agencies and instrumentalities are responsible for the privacy and security of information collected by, stored on or passing through their own websites.
  • You should note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this site. There are alternative ways to obtaining information from, and transacting business with, the Government of South Australia for those users who do not wish to use the Internet.
  • Please note that this site contains links to a large number of other websites that are included on the basis of containing content related to South Australian community, business or government. When a user has clicked on a link to another website, they leave this site and this privacy and security statement does not apply to those websites.

The content of this privacy and security statement may be updated from time to time, so we suggest that if you return to this site on a regular basis that you carefully read the information provided.

Data

Our websites use cookies to support administrative and content management functions. It is also used to store viewing preferences for website areas where website content display can be customised.

When you visit a Department of Human Services site, data is compiled that records and / or logs your visit, along with the following information, which is strictly collected and / or used for statistical purposes only.

An example of the data may include;

  • The user's server address
  • The date and time of the visit to the site
  • The pages accessed and / or documents downloaded
  • Any search words used
  • Any previous sites visited
  • The type of browser used

This information is analysed to determine the site's usage statistics. We do not identify individual users and / or their browsing activities. Identification of users and / or their browsing activity will only be disclosed to a third party, should a legal requirement to disclose that information arise.

'Contact us' and Feedback forms

We may retain the email addresses of people who send emails through the 'Contact us' facility and / or feedback forms, for the purposes of sending a response. Addresses are stored in a secure area within the South Australian Government's Message Services System (SAGEMS) and will not be used for any other purpose, nor disclosed without your consent unless there is a legal requirement to produce that information.

Members area

As part of the requirement of members areas membership, we retain the email addresses of members for administration purposes. Addresses are stored in a secure area and will not be used for any other purpose, nor disclosed without your consent unless there is a legal requirement to produce that information.

Links

Please note that Government Department sites contain links to many other websites that are included based on containing content related to the South Australian community, business and / or government. When a user leaves the Department of Human Services website, the privacy and / or security statement does not apply to other websites.

Live Chat

LiveChat applies technical safety measures of the highest standards to protect the provided personal data against loss, destruction, misuse, unauthorized access, and / or disclosure. Livechat’s Privacy Policy

Social Media

The social media accounts of the Department are managed by our Communications and Engagement Team to deliver news and / or information relating to the Department of Human Services.

The Department captures, stores and / or records comments posted to its social media sites for administration purposes.

Any information identified or deemed confidential and / or private is treated in accordance with the Department’s Privacy Statement.

Facebook

Facebook Data Policy

Official Department of Human Services Facebook page

Twitter

Twitter Privacy Policy

Official Department of Human Services Twitter account

Instagram

Instgram Data Policy

Official Department of Human Services Instagram account

YouTube

YouTube Data Policy

Official DHS YouTube channel

Further Information

Further information about the Department’s social media channels can be found on the Departments Social Media page and the Department of Human Services SA South Australia Social Media Terms of Use.

MailChimp and privacy consent

The Department of Human Services use MailChimp to send out newsletters via email. MailChimp may collect personal information, such as distribution lists which contain email addresses, and other information relating to those email addresses. For further information about the type of personal information MailChimp collects, refer to the MailChimp Privacy Policy.

The Department will only use this information to:

  • create, send and / or manage emails relating to the work of the Department
  • measure email campaign performance
  • improve the features for specific segments of customers
  • evaluate your use of the Department website
  • compile reports on website activity for website operators, and
  • provide other services relating to website activity and internet usage.

MailChimp may transfer this information to third parties where required to do so by law, or where such third parties process the information on MailChimps’s behalf. MailChimp collects information about when you visit the website, when you use the services, your browser type and version, your operating system, and other similar information.

MailChimp is based in the United States of America (USA) and the information collected about your use of the website (including your IP address) will be transmitted to and stored by MailChimp on servers located outside of Australia. We are required to inform you that by subscribing to our eNewsletter:

  • You consent to your personal information being collected, used, disclosed and stored as set out in Mail Chimp’s Privacy Policy and agree to abide by Mail Chimp’s Terms of Use.
  • You understand and acknowledge that this service utilises a MailChimp platform, which is located in the United States of America (USA) and relevant legislation of the USA will apply.
  • Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act 1988 (Cth) will not apply.
  • You understand and acknowledge that MailChimp is not subject to the Privacy Act 1988 (Cth) and you will not be able to seek redress under the Privacy Act 1988 (Cth) but will need to seek redress under the laws of the USA.

You can opt out of our mailing list if you choose the ‘unsubscribe’ service provided by MailChimp in every email. You can also disable and /or refuse cookies or disable Flash player; however, you may not be able to use the services provided by MailChimp if cookies are disabled. Contact MailChimp.

MailChimp has the endorsement of TRUSTe’s Privacy Seal, which means this privacy policy has been reviewed by TRUSTe for compliance with their program requirements including transparency, accountability, and choice related to the collection and use of your personal information. TRUSTe is an independent third party that operates a globally recognised privacy trustmark (registered in the US).

Freedom of Information (FOI)

Please refer to the Department of Human Services commitment to Freedom of Information (FOI), a transparent Government and privacy information.

Privacy Complaint

If you believe the Department of Human Services has failed to comply with the IPPs and/or this privacy statement, please contact the Department of Human Services via the Department Feedback and Complaints options.

If you are not satisfied with the response you receive, you are able to lodge a written complaint with the Privacy Committee of South Australia.

Enquiries

If you have any questions about this privacy statement, or how the Department of Human Services may use and/or store your personal information that you have provided via this website please contact us.