DCP is seeking an Assessment and
Resolution Officer to join their
Executive Services team on a short term basis until 24 February 2023.
The role is responsible for:
- Providing timely and
informed specialist advice and
consultation services on a range of child protection related complaints which
support the achievement of the Central Complaints and Feedback Unit policies
and procedures to DCP
Executives and other key stakeholders.
- Managing complex complaints and
feedback case material, evaluating complaints and feedback process activities and
ensuring work outputs adhere to relevant legislative requirements and government
policies and guidelines.
- Contributing to the development
and review of reporting metrics, documents and reports and resource allocations
within the Central
Complaints and Feedback Unit.
successful candidate will have experience in managing extremely sensitive and
complex issues, complaints and problems, and initiating, formulating and
actioning solutions to resolve complaints based on the practical interpretation
of policies, procedures and relevant legislation.
have exceptional interpersonal, written and oral communication skills, with the
ability to exercise confidentiality, resilience and sound judgement that enable
the provision of accurate and actionable advice to key stakeholders and